Booking, Cancellation & Rescheduling Policy

At 5th Perfumery, every experience is thoughtfully prepared and reserved exclusively for our guests. To ensure a seamless and enjoyable experience for everyone, please review our policy below.

Bookings & Confirmation

• All experiences are strictly by appointment only
• A booking is confirmed only after payment is received
• Shared experiences require full payment at the time of booking
• Private Atelier experiences require a non-refundable deposit, with the balance paid in advance
• Session times are reserved specifically for you and cannot be held without payment

Arrival & Session Times

• Guests are encouraged to arrive at least 15 minutes before their scheduled session time
• Sessions start promptly at the scheduled time, regardless of arrival
• Late arrivals will not result in session extensions

Late Arrival Policy

• Up to 15 minutes late: Guest may join the session in progress
• 15 to 30 minutes late: Guest may join, but parts of the experience may be shortened
• 30 minutes or more: Session is considered missed

Please note:

• All late arrivals will be accommodated within the remaining session time and will attract a ₦10,000 late arrival fee.

Shared Scent Experiences

(Solo Scent Journey, Duo Scent Journey & Scented Escape for Five)

• Shared experiences run on fixed schedules
• Cancellations and no-shows are non-refundable

However, as a courtesy, guests who miss their shared experience due to cancellation or no-show may opt to have a custom perfume created on their behalf, based on their scent preferences.

The perfume will be prepared by our perfumers and made available for delivery or pickup.
Delivery fees, if applicable, are the responsibility of the guest.

This option must be requested within 7 days of the missed session.

Rescheduling

• One reschedule may be allowed with at least 48 hours’ notice, subject to availability
• Rescheduled sessions must take place within 14 days of the original date

Private Atelier Experiences

(The Ivory & Rouge Ateliers)

Payments

• A 70% non-refundable deposit is required to secure a Private Atelier booking
• The balance must be paid at least 48 hours before the scheduled session

Rescheduling

• One reschedule is permitted per booking
• Requests must be made at least 72 hours in advance
• Rescheduled sessions must take place within 30 days, subject to availability

Cancellations & no-shows

• Deposits are non-refundable
• No-shows are treated as cancellations

Group Size Changes

• Any changes to group size must be communicated at least 48 hours before the session
• Reductions in guest count do not qualify for refunds
• Additional guests are subject to capacity limits and additional charges

Food, Decor & Add-ons (For Private Atelier Experiences Only)

• Client-brought food is permitted for light bites only
• Minimal decoration is allowed at an additional fee and subject to approval
• All add-ons must be confirmed in advance

Force Majeure

In the unlikely event that 5th Perfumery must reschedule due to unforeseen circumstances, guests will be offered:

• A rescheduled date, or
• A studio credit valid for 30 days

Agreement to policy

By confirming a booking with 5th Perfume Bar, you acknowledge that you have read, understood, and agreed to this policy.